The Dental Marketing Company (TDMC) Terms of use.

TDMC is trading name used by AHZ Solutions LTD. Company registered in England and Wales, Company No. 07491789, VAT No. 386782145, ICO Reference ZA205633

  1. Definitions
  • Agency refers to [TDMC], the provider of website design & digital marketing services.
  • Client refers to any person or organisation that enters into a work arrangement with the Agency to receive services.
  • Services include, but are not limited to Website design, SEO, Social media marketing, Google ads marketing and Content creation, as outlined in the Scope of Work.
  1. Scope of Services
  • The Agency agrees to provide the Services as described in the specific agreement with each Client. Any additional services must be requested and agreed upon in writing.
  • Agency will use reasonable efforts to meet Client goals but does not guarantee specific outcomes, including search engine rankings, lead generation or business growth.
  1. Website Design & Development:
  • Agency agrees to provide website design services as described in the agreement with each Client, including website layout, graphics, and functionalities.
  • Any additional work beyond the agreed Scope of Work must be requested and agreed upon in writing and may incur additional fees.
  • Agency will make every effort to meet the project timelines outlined in the agreement. Delays in receiving feedback or required assets from the Client may result in extended project timelines.
  • Agency is not liable for delays caused by factors outside its control, such as hosting issues or third-party service availability.
  • Client will gain full ownership of the final website upon full payment. Any design, development work, or assets created by the Agency specifically for the Client become the Client’s property after final payment.
  • Agency retains the right to use project deliverables in its portfolio and marketing materials unless otherwise agreed in writing.
  • Client is responsible for obtaining and maintaining all intellectual property rights for content provided to the Company (e.g. images, logos, text) and obtaining any relevant licences needed for website operation.
  • Agency will ensure that the website functions as specified at launch. The Company does not guarantee continuous or error-free operation, as factors like hosting and third-party integrations may impact functionality.
  • Agency is not responsible for issues resulting from unauthorised modifications by the Client or third-party providers after project completion.
  • Agency is not liable for any indirect, incidental, or consequential damages arising from the use of the website or Services.
  • Agency’s total liability to the Client for any claims relating to the Services will not exceed the amount paid by the Client in the previous 1 month.
  1. Search Engine Optimisation:
  • Agency does not guarantee specific rankings, traffic, or sales results due to the nature of SEO and external factors like search engine algorithms.
  • Agency retains ownership of all methodologies, strategies, and proprietary tools developed before or during the engagement.
  • Agency is not liable for disruptions, errors, or downtimes caused by third-party services (e.g., Google Analytics, web hosting) used in the SEO process.
  • SEO results vary based on industry, competition, and other factors outside the Agency’s control. The Agency cannot guarantee specific search engine rankings, increases in traffic, or other specific outcomes.
  1. Google Ads:
  • The Client is responsible for paying the advertising budget directly to Google unless otherwise agreed in writing.
  • The Agency’s service fees are separate from the advertising budget. Any changes to the agreed budget must be communicated and approved in writing by both parties.
  • The Client agrees to provide access to Google Ads accounts, analytics platforms, and any necessary third-party tools to allow the Agency to perform Services effectively.
  • The Client is responsible for ensuring all business information (e.g. address, contact details, working of email enquiry forms, promotions, service details) shared with and mentioned on the website & landing pages is correct. Agency will not be liable for any loss in business/reputation due to the incorrect information displayed on the website, landing pages or the ads.
  • Agency cannot guarantee specific outcomes (such as specific CPCs, CTRs, conversions, or ROI) due to factors beyond control, including Google’s algorithm, changes in ad costs, competition, and ad policy compliance requirements.
  1. Social Media Ads:
  • Agency agrees to provide social media advertising services as outlined in the Client’s brief, including ad strategy, targeting, ad creation, optimisation, and performance optimisation.
  • Additional services or changes outside the initial Scope of Work must be requested and agreed upon in writing and may incur additional fees.
  • The Client is responsible for the ad spend on the agreed platforms (e.g. Facebook, Instagram etc.) unless otherwise stated in the contract. Ad spend is billed directly by the platform or as agreed in the agreement.
  • Agency’s service fees are separate from the advertising budget and are payable as specified in the contract (e.g., monthly retainer, fixed fee, etc.)
  • Agency retains ownership of ad strategies, templates, and other proprietary materials developed specifically for the campaign, except where otherwise agreed in writing.
  • Client agrees to provide accurate, complete information and grant the Agency necessary access to accounts and assets (e.g., social media accounts, analytics).
  • Client is responsible for ensuring that any materials provided to the Agency (e.g., content, logos) comply with copyright laws and social media policies.
  • Agency will work to achieve the best possible results; however, due to the nature of social media algorithms, competition, and market conditions, Agency cannot guarantee specific outcomes, such as exact conversion rates, clicks, or business growth.
  • The Agency will follow platform-specific advertising policies but is not liable for any ad account suspensions, bans, or restrictions imposed by social media platforms due to policy violations.
  1. Payment Terms
  • Payment is due according to the terms discussed with the client, typically as a standing order at the start of the month.
  • Missing payments will incur a late payment fees of 5% of the outstanding balance per month.
  • The Agency reserves the right to pause or terminate Services if payments are overdue by more than 30 days.
  • Invoices are generated according to the request of the client, kindly email us on [email protected] for any request.
  1. Intellectual Property Rights
  • Client retains ownership of any pre-existing intellectual property used in the marketing campaigns.
  • Agency retains ownership of any strategies, concepts, or materials it creates unless specified otherwise.
  •  Agency is not obligated to disclose its strategies or backlinks to the Client at any time.
  • Upon payment completion, the Agency may grant a license for the Client to use the materials created as part of the Services.
  1. Confidentiality
  • Both parties agree to keep confidential any proprietary or sensitive information exchanged during the engagement. This includes, but is not limited to, campaign details, strategies, and business information.
  1. Client Responsibilities
  • The Client agrees to provide all necessary information and approvals in a timely manner.
  • The Client is responsible for maintaining their own website, social media accounts, and other platforms unless otherwise agreed upon.
  • It is client’s responsibility to maintain the website hosting, domain name, SSL certificates and any necessary requirement for website & marketing function. The Agency will not take any responsibility for loss of business due to marketing or website malfunction.
  • It is client’s responsibility to check the images, content, address, contact details mentioned on the website and the marketing campaigns. The Agency will not take any liability for the any dispute arising or loss of income arising from the wrong mention of the above details.
  1. Termination and Refunds
  • The Agency works with a 30 days rolling contract.
  • Either party may terminate the agreement with 30 days written notice.
  • The Agency maintain the rights to delete any work done previously in the event outstanding payment during the notice or pervious period.
  • Refunds for prepaid services may only be granted at the Agency’s discretion.
  1. Liability Limitation
  • The Agency shall not be liable for any indirect, special, or consequential damages resulting from the Services.
  • The Agency’s total liability to the Client will not exceed the amount paid for the Services over the previous 1 month.
  1. Dispute Resolution
  • In the event of a dispute, both parties agree to first attempt mediation before pursuing any legal actions.
  1. Changes to Terms
  • The Agency reserves the right to update these terms at any time, without notice provided to existing clients. Continued use of the Services after updates constitutes acceptance of the new terms.
  1. Governing Law
  • These terms are governed and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.

Acceptance of Terms

By engaging TDMC for Services, the Client agrees to these Terms and Conditions.